Swarovski, world’s leading producer of precision-cut crystal has selected Torex Retail to supply the Retail Java EPoS solution across their global retail landscape.  The deal including licenses, maintenance and support services could potentially be worth in excess of £2.5M.

The deployment is set to commence shortly in North America before rolling to Austria and then to the rest of the company’s retail estate around the world. 

This contract win represents the latest in a series of global deals for Torex Retail which already provides EPoS solutions to organisations including Esprit, Triumph and Reiss on a multi-site multi-country basis.

Swarovski is deploying Retail Java as the cornerstone of its strategy to maximize supply chain efficiency, improve customer service and CRM functionality, reduce manual integration and improve business reporting.

The Retail Java solution will be deployed on existing hardware and will replace Swarovski’s existing EPoS Retail Pro solution.

The decision to select Torex Retail follows a tendering process undertaken by Swarovski and the decision to award the contract to Torex Retail was taken because of the company’s ability to deliver market leading EPoS software that integrates seamlessly with Swarovski’s existing SAP infrastructure and concurrently deployed Tomax Merchandise Planning solution. 

Torex was able to demonstrate global scale and deployment capability coupled with extensive experience of rolling out worldwide retail solutions capable of addressing key issues including language, tax and fiscalisation. Importantly for Swarovski, Torex’s retail expertise adds value and enhances the established SAP manufacturing and distribution solution.

When complete, the implementation will enable Swarovski to enjoy the benefits of a common system deployed across its entire estate.

The solution will deliver a number of business benefits including online access to inventory across a region along with improved supply chain management and store replenishment. The solution will also be providing full capability for airside trading which is a key consideration for Swarovski’s airport based retail outlets.

The solution will lower training costs and allow regional managers access to stores from remote locations (including from other stores) to allow them to view store performance and monitor key business metrics.

Commenting on the decision to award the contract to Torex Retail, Rob Noller, Vice President of Global Retailing and Information Technology for Swarovski said, “Torex Retail has demonstrated its ability to deliver a proven solution that it can deploy and support on a global level. The Retail Java application addresses a number of key issues faced by our business and I believe, once complete, the solution will increase operating efficiency and further improve the consumer experience.”

According to Torex Retail’s Overseas Chief Executive Phil Cox, “Against the major global competitors from within our Industry, this appointment demonstrates our ability to deliver state of the art EPoS solutions on a truly global basis and importantly provide the support and maintenance required by a progressive retailer like Swarovski. We are experiencing considerable market interest in Retail Java from outside of the UK market place, where its success to date has been enjoyed.  This win will only serve to give our existing clients, and prospective new clients the confidence that we can deliver a compelling combination of technology and services, in any region in the world, via our considerable existing operations, and selected partners.  The language, fiscalisation and EFT related software development required to deliver this project would accelerate the readiness of Retail Java for wider scale global deployment.   We are proud to have added Swarovski to the already impressive list of Retail Java customers.”

About Swarovski – www.swarovski.com

For more than a hundred years Swarovski, the Austrian family company based in Wattens in the Tyrol, has been the world’s leading brand for cut crystal. Crystal jewellery stones and crystalline semi-finished goods for the fashion, jewellery and lighting industries are as much a part of the company’s product range as gift articles, home accessories, and collectibles fashioned from faceted crystal. Swarovski’s artistic and design abilities are evident in Daniel Swarovski Paris and Swarovski Jewellery, the company’s accessory and jewellery ranges. Since 1995 visitors have been able to enjoy the ultimate crystal experience at the Swarovski Crystal Worlds. The Swarovski group also includes Tyrolitâ, which produces grinding tools and abrasives, and Swarovski Optik, the company’s optics division, with its precision optics for hunting and nature observation. In 2005 Swarovski achieved group sales of Euro 2,14 billion with a total of approximately 17,000 employees.

About Retail-J
Retail-J was formed in 2000 by a team of leading retail systems architects to develop a modern, integrated and network-centric suite of in-store and central applications for medium and large-size retailers. Using the Java 2 Enterprise Edition open platform and standards, the Retail-J system offers true on-line retailing, greater functionality and resilience, giving retailers lower cost of ownership, flexibility and choice. Retail-J software is distributed in the UK, Europe and North America through a network of specialised dealers. For more information about Retail-J, readers can visit the company’s web site at www.Retail-J.com.

Interviews, photography and further information are available from Tony Hammond.

Retail-J
Tel: 01992 538074
tony.hammond@Retail-J.com

Back to news